Return Conditions
Except for spare parts and second-hand products, you can return a purchased item within 7 days from the date of purchase without stating any reason.
Return Procedure:
Before initiating a return process, please inform us of your
return request through the return page. After receiving approval, you must send
the product to our company within a maximum of 3 business days. If the product is
deemed suitable upon inspection, the payment will be refunded.
Exceptions: If the product packaging is damaged, used, or
has lost its marketable feature, or if the product has suffered physical
damage, the return process cannot be completed. During the return process, only
the cost of the product will be refunded. Additionally, all documents, gifts,
extra items, or promotional coupons such as discount vouchers provided with the
product must be returned; otherwise, the corresponding amount will be deducted.
Shipping Fee: Shipping fees for return processes are to be
covered by the customer.
Wire Transfer/ACH Payments: For wire transfer or ACH
payments, bank account information from the Consumer is required for the return
process. The return transaction will be processed via wire transfer or ACH to
the provided account (the account must be in the name of the person listed on
the billing address or the user member), as per the specified procedures.
Card Payments: In case of returning goods and services
paid by card, the SELLER cannot make a cash payment to the BUYER due to the
agreement with the bank. The SELLER, which is the merchant, will perform the
return transaction through the relevant software, and the SELLER, which is the
BUYER, is obliged to pay the relevant amount to the bank in cash or by offset.
Therefore, as per the procedure described above, cash payment cannot be made to
the BUYER. Refund to a credit card will be processed by the bank in accordance
with the aforementioned procedure after the SELLER has made a one-time payment
to the bank.