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Returns

Return Conditions

Except for spare parts and second-hand products, you can return a purchased item within 7 days from the date of purchase without stating any reason.



Return Procedure:

 

Before initiating a return process, please inform us of your return request through the return page. After receiving approval, you must send the product to our company within a maximum of 3 business days. If the product is deemed suitable upon inspection, the payment will be refunded.

Exceptions: If the product packaging is damaged, used, or has lost its marketable feature, or if the product has suffered physical damage, the return process cannot be completed. During the return process, only the cost of the product will be refunded. Additionally, all documents, gifts, extra items, or promotional coupons such as discount vouchers provided with the product must be returned; otherwise, the corresponding amount will be deducted.

Shipping Fee: Shipping fees for return processes are to be covered by the customer.

Wire Transfer/ACH Payments: For wire transfer or ACH payments, bank account information from the Consumer is required for the return process. The return transaction will be processed via wire transfer or ACH to the provided account (the account must be in the name of the person listed on the billing address or the user member), as per the specified procedures.

Card Payments: In case of returning goods and services paid by card, the SELLER cannot make a cash payment to the BUYER due to the agreement with the bank. The SELLER, which is the merchant, will perform the return transaction through the relevant software, and the SELLER, which is the BUYER, is obliged to pay the relevant amount to the bank in cash or by offset. Therefore, as per the procedure described above, cash payment cannot be made to the BUYER. Refund to a credit card will be processed by the bank in accordance with the aforementioned procedure after the SELLER has made a one-time payment to the bank.

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